Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

Shipping:

Shipping logistics providers: DHL, UPS, TNT, FEDEX and EMS (usually)
Processing time: All orders are shipped out within 1-3 business days of purchase. *Business Days Only 
Delivery Estimates:Within 7-15 days（Shipping times are only estimates and unfortunately, cannot be guaranteed.）

Shipping & Delivery

United States, Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom

Delivery Time=Processing Time (about 1-3 business days) + Shipping Time (about 7 - 12 business days)

We are growing rapidly and will add other countries soon. Please subscribe to our newsletter if you would like to receive updates.

Shipping Fee:

United States, Australia, Austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom:

Duties & Taxes

Once the package reaches the destination country, any import duties and taxes will be charged and these must be paid by the recipient of the package. Unfortunately, as customs policies vary from country to country, we have no control over these fees. If you have any questions about customs charges, it is recommended that you contact your local customs.

Processing Time

Australia delivery takes business days 7-12 days.

US delivery takes business days 7-12 days.

Canada delivery takes business days 7-12 days.

New Zealand delivery takes business days 7-12 days.

Rarely longer, depending on the customer location (local festivities or Customs order processing).

If there is any shipping issue with your package, you must contact Customer Support within 15 days after you receive the package.

SHIPPING: Due to global health events beyond our control, International Express is currently experiencing shipping delays. Your package may be held by the carrier for delivery at a later date while they work to keep safety top of mind. Please be sure to monitor your tracking details once your order has been shipped by our team, and reach out to the carrier for more details if your order is delayed.

INTERNATIONAL CUSTOMERS: We ask that all international customers take note of their own tracking information and receipt as we won't be able to track or monitor this for you. International return packages can take 4 weeks or more to reach our facility. Your return may be delayed in getting back to us due to delays with international carriers.

Our customers and our team remain our top priority. We will continue to update our website if any additional delays are expected.

CAUSES OF DELAY

Tracking updates can be delayed when the following force majeure event happens:

1. Bad weather reasons (heavy rain/tornado/flood/earthquake, etc.).
2. Local reasons such as strikes, statutory holidays, major international conferences, etc.
3. Shortage of peak season flights & personnel and other local reasons.

Tracking

We recommend that you register an account on our website to keep track of your order. Parcel Tracking Site: https://pendanyshop.com/pages/track-order

NEED MORE HELP

If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than scheduled, please contact us. Our customer service will get back to you as soon as possible.

Email at: support@pendanyshop.com.